Service Desk
RCC Service Desk
9am—5pm (AEST) weekdays
rcc-support@uq.edu.au
The RCC Service Desk is open 9am—5pm (AEST) weekdays (except for UQ holidays and closures).
RCC Service Desk 2025/2026 holiday hours
The RCC Service Desk will be closed during the 2025/2026 summer holiday season from 5pm, Wednesday, 24 December, and will reopen at 9am, Monday, 5 January. Tickets will be attended to after the break.
On either side of the break, reduced RCC Service Desk capacity will operate from Monday, 15 December 2025 until (and including) Sunday, 11 January 2026.
General support information
Support requests from UQ and QCIF users of HPC Bunya, and general RCC matters, should be made to the RCC Service Desk by emailing: rcc-support@uq.edu.au. You can expect an acknowledgement email to follow shortly.
Applications for accounts from new users should be made by following the steps outlined in the 'Getting an Account' section of the relevant technology under the ‘Systems’ tab of this website, e.g., for Bunya.
For help with QRIScloud, please visit the QRIScloud website's Support webpage.
For general enquiries about RCC (this excludes technical and Bunya support requests — these are required to be submitted to rcc-support@uq.edu.au), email rcc-admin@uq.edu.au or phone: +61 7 3365 8350.